Privacy Policy

This Privacy Policy explains how NuvRoam (“NuvRoam”, “we”, “us”, “our”) collects, uses, stores and protects personal data when you visit our website, purchase our digital travel guides, access our curated maps, contact us, subscribe to our emails or otherwise interact with our services.

NuvRoam creates and sells digital travel guides, PDF/eBook products and curated map resources for travelers.

1. Who we are

Data controller:
Rauf Akhundov, trading as NuvRoam
Self-employed digital product creator
A business postal address will be provided where required by applicable law or upon a valid legal request.

Contact email:
nuvroam@gmail.com

Privacy contact:
nuvroam@gmail.com

EU representative, if applicable:
Not appointed at this time.

If you are located in the European Union or European Economic Area and we offer our products or services to you, the GDPR may apply to our processing of your personal data.

2. What personal data we collect

We may collect the following categories of personal data:

A. Contact and order data

• name, if provided;
• email address;
• country or region;
• preferred language;
• order number;
• products purchased;
• purchase date;
• payment status;
• customer support messages.

B. Payment and billing data

Payments are processed by our payment provider, [Payment provider]. We may receive limited payment-related information such as payment status, transaction ID, amount, currency, billing country and refund status. We do not store full card numbers or complete payment card details on our own servers.

C. Digital product delivery data

We may process your email address, order ID and access information to deliver digital products such as PDF guides, eBook files, download links, private/curated Google Maps or My Maps links and related updates.

D. Technical and usage data

When you visit our website, we may collect technical data such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• approximate location based on IP address;
• referral source;
• cookie identifiers;
• date and time of visits.

E. Newsletter and marketing data

If you subscribe to our newsletter or agree to receive marketing communications, we may process your email address, language preference, consent status and email engagement data such as opens and clicks.

F. Support and communication data

If you contact us, we may process your email address, name, order ID, message content and any other information you choose to provide.

We do not intentionally collect special categories of personal data, such as health data, biometric data, political opinions, religious beliefs or similar sensitive information.

3. How we collect personal data

We collect personal data when you:

• visit our website;
• accept or manage cookies;
• purchase a digital product;
• receive a PDF guide, eBook or curated map link;
• contact us for support;
• request a refund or withdrawal;
• subscribe to our newsletter;
• interact with our emails or forms.

We may also receive limited personal data from service providers, such as payment processors, email delivery tools, analytics providers and hosting providers.

4. Why we use your personal data and our legal basis

We process personal data for the following purposes:

A. To process and deliver your order

Purpose: To confirm your purchase, process payment status, send your digital travel guide and provide access to curated map resources.

Legal basis: Performance of a contract.

B. To provide customer support

Purpose: To respond to your questions, solve access issues, process refund requests and manage complaints.

Legal basis: Performance of a contract and/or legitimate interests.

C. To manage payments, refunds and fraud prevention

Purpose: To confirm successful payments, process refunds, prevent fraud, resolve disputes and maintain transaction records.

Legal basis: Performance of a contract, legal obligations and legitimate interests.

D. To comply with legal, tax and accounting obligations

Purpose: To maintain legally required records, invoices, tax information and compliance documentation.

Legal basis: Legal obligation.

E. To send newsletters and promotional emails

Purpose: To send travel tips, product updates, offers and marketing emails where you have agreed to receive them.

Legal basis: Consent. You can withdraw your consent at any time by using the unsubscribe link or contacting us.

F. To improve our website and products

Purpose: To understand how visitors use our website, improve user experience, test pages, measure performance and improve our digital travel guides.

Legal basis: Consent for non-essential analytics cookies where required; legitimate interests for basic, privacy-friendly technical analysis and service improvement where permitted.

G. To protect the website and prevent misuse

Purpose: To detect technical problems, prevent abuse, maintain security and protect our rights.

Legal basis: Legitimate interests.

H. To establish, exercise or defend legal claims

Purpose: To keep records related to disputes, chargebacks, complaints, intellectual property protection and legal claims.

Legal basis: Legitimate interests and/or legal obligation.

5. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember your preferences, measure website performance and, where applicable, support marketing or advertising.

Non-essential cookies, such as analytics or marketing cookies, are used only where you have given consent through our cookie banner or cookie preferences tool.

You can manage your cookie preferences at any time by clicking “Manage Cookie Preferences” in the website footer.

For more information, please see our Cookie Policy.

6. Service providers and third parties

We may share personal data with trusted service providers only when necessary for the purposes described in this Privacy Policy.

These may include:

• payment providers, such as [Payment provider];
• email delivery providers, such as [Email delivery provider];
• email marketing providers, such as [Email marketing provider];
• analytics providers, such as [Analytics provider];
• cookie consent providers, such as [Cookie consent provider];
• hosting and infrastructure providers, such as [Hosting provider];
• legal, accounting or tax advisors, where necessary;
• authorities, if required by law.

Some providers may act as independent data controllers for their own processing, especially payment providers or merchant-of-record services. Their own privacy policies may also apply.

7. International data transfers

Some of our service providers may process personal data outside the European Economic Area.

Where this happens, we aim to use appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses or other legally recognized transfer mechanisms, where required by applicable data protection law.

8. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Typical retention periods:

• order and transaction records: for as long as required by tax, accounting and legal obligations;
• customer support messages: for as long as necessary to resolve the issue and maintain business records;
• newsletter data: until you unsubscribe or withdraw your consent;
• cookie consent records: for as long as needed to demonstrate consent and manage preferences;
• analytics data: according to the retention settings of the analytics provider;
• security logs: for a limited period unless longer retention is needed for security, fraud prevention or legal claims.

When personal data is no longer needed, we delete it or anonymize it where possible.

9. Your data protection rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• request data portability;
• withdraw consent at any time where processing is based on consent;
• lodge a complaint with a data protection authority.

To exercise your rights, contact us at: nuvroam@gmail.com

We may need to verify your identity before responding to your request.

If you are in Spain, you may also have the right to contact the Agencia Española de Protección de Datos (AEPD). If you are in another EU/EEA country, you may contact your local data protection authority.

10. Marketing emails

We only send marketing emails if you have subscribed or otherwise agreed to receive them.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at: nuvroam@gmail.com

Unsubscribing from marketing emails does not stop essential service emails, such as order confirmations, product delivery emails or support messages.

11. Digital products and updates

When you purchase a NuvRoam digital travel guide, we may use your email address to send you:

• order confirmation;
• download or access links;
• Google Maps/My Maps access links;
• important product access information;
• essential updates related to your purchase;
• support messages.

These emails are necessary to deliver the product you purchased and are not considered optional marketing emails.

12. Children’s privacy

Our website and products are not intended for children. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

13. Automated decision-making

We do not use personal data for automated decision-making that produces legal effects or similarly significant effects on you.

14. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, online service or email transmission is completely secure. You are responsible for keeping your own email account and devices secure.

15. Links to third-party websites and services

Our website and digital products may contain links to third-party websites and services, including Google Maps, Google My Maps, restaurants, hotels, booking platforms, transport providers and other travel-related websites.

We are not responsible for the privacy practices, content or policies of third-party websites. Please review their privacy policies before providing personal data to them.

16. Google Maps and third-party map services

NuvRoam may provide curated map links using Google Maps or Google My Maps. When you access or use Google Maps or related Google services, Google may process your personal data according to its own privacy policy and terms.

NuvRoam is not affiliated with Google or Google Maps unless clearly stated.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

If changes are material, we may notify you by email or through the website where appropriate.

18. Contact us

If you have any questions about this Privacy Policy or how we process personal data, contact us at:

Rauf Akhundov, trading as NuvRoam
A business postal address will be provided where required by applicable law or upon a valid legal request.
Email: nuvroam@gmail.com